It’s not you, it’s JSTOR

If you’ve been using the JSTOR database from off campus these past few days and have had a tough time of it, you’re not alone. Tech issues continue to plague the venerable supplier of backfile journal archives (and now of entire books, too).

Our database maven librarian Bob Flatley is on the case with JSTOR and this afternoon he learned that it’s a widespread problem–so, no: it’s not just you, and it’s not just KU. Stay tuned, and we’re sorry about the inconvenience!

From: JSTOR Support
Sent: Tuesday, October 27, 2015 4:55 PM
To: Flatley, Robert
Subject: RE: [CASE:6046092] Report a Problem: “Not Logged In” problem with EDS

Date: 10/27/2015
Department: ITHAKA User Services: Website Support

Dear Robert,

Thank you for your message.I apologize for any inconvenience this may have caused you. We are currently experiencing some technical problems that are causing page loading errors, bad requests, missing content and authentication issues. Our technical team is aware of the problem and is working to improve the situation. I believe this may be impacting the ability of link resolvers to work with JSTOR content at this time. When a fix is in place, we will let you know. We do appreciate your patience while we work to resolve these issues. Please let me know if I may be of further assistance in the meantime.

Kind regards,

Jay Storr
Website Support Specialist, User Services
JSTOR | Portico

@JSTORsupport

JSTOR (jstor.org) is a digital library of academic journals, books, and primary sources. JSTOR helps people discover, use, and build upon a wide range of content through a powerful research and teaching platform, and preserves this content for future generations. JSTOR is part of ITHAKA, a not-for-profit organization that also includes Ithaka S R and Portico.

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